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Terms of use

Payment & Taxes

We accept Visa, MasterCard, American Express and Paypal, however Livettes do not accept personal checks.

Orders to countries outside EU may be subject to VAT, import duties and/or taxes, which are estimated once your parcel reaches your country. In order for your parcel to clear customs, these charges have to be paid by the customer, as Livettes holds no responsibility for this. Please contact your local customs for further information!

Security

Livettes use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. For security reasons we do not store any payment information in our database.

Sale Items

All sale items are FINAL and non-refundable.

Custom orders

We are happy to print our wallpapers with customs colors and different pattern size. Please contact us to inquire about these possibilities. Minimum quantities and set up charge will apply.

Cancellation policy

Orders must be canceled prior to manufacturing (which can occur within 1-2 business days). Please contact us immediately to cancel your order!

Shipping & delivery

Your order will be processed as soon as possible, keep in mind that our wallpapers are made to order, which means it takes approximately 3-5 business days to complete your order.

Once your order is placed you will receive an order confirmation. Once the order is shipped, you will receive an e-mail with the tracking information.

All Standard shipping orders are completed and shipped within 3-5 business days via USPS First Class delivery. This includes tracking number so you can keep track on your parcel via www.track-trace.com. Keep in mind that in order to receive your parcel your signature will be required. After the parcel is shipped it will take approx. 12-25 business to be delivered to countries outside EU such as USA, Canada and Australia, approx. 7-14 business days to countries such as China, Russia and Japan. All items travelling within EU are approx. delivered within 5-10 business days.

All Express shipping orders are completed and shipped within 2-3 business days via FedEx Express Delivery. This delivery is made within 3 business days and you can track it via www.fedex.com.

In case of Force Majeur, Livettes obligations are procrastinated. A Force Majeur is in the event of war, civil war, revolution, riot, government measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters and similar events. Under such circumstances Livettes will do everything possible to solve the matter for our customers as soon as possible.

Refunds & exchanges

If you want to return or exchange your order, you can do that by notifying Livettes within 14 days of after receiving your order. Please contact us first before sending out the parcel!

Send your order back to us in the original (or additional packaging, if needed) and unused, within 14 days of your notification. The return shipping and costs have to be arranged and paid by client and are not covered by Livettes. The items are your responsibility until they reach Livettes studio. Please keep the receipts and tracking numbers as proof of sending the items back to Livettes.

The refund will be made within 14 days after we receive the parcel and only if the item is returned in its original condition. The refund will be made back to the credit card or Paypal account used when the purchase was made. If you would like to exchange the item, the replacement will be sent to the same address given at the time of original purchase.

Return address:

LIVETTES KIDS LTD

33 MUKUSALAS STREET, 4

RIGA, LV 1004

LATVIA

Damaged items

We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition and we want our clients to be 100% satisfied. If you have received a damaged or different product than you purchased, or if an item is missing, please notify Livettes within 5 business days of receipt of order via contact us page. When you do that please include as many details as possible, including product and package photos and your order number.

You can either have a new product sent or receive a discount or a refund. This will be decided for each case. If this case qualifies for exchange or a refund, this item will have to be sent back to Livettes in the original packaging (or additional, if needed) and unused.

Please note that all sale items, custom orders and samples are FINAL and non-refundable!

Disclaimer

We always try to keep our site and web shop up to date, however please keep in mind that errors can occur. If you have been charged the wrong amount, we will give you the option to either place a new order or cancel it. If we will not be able to get in touch with you, we will cancel your order automatically.

Please  note that colors may appear different on website than the actual colors. This depends on the color settings on your computer and monitor.

In case of Force Majeur, Livettes obligations are procrastinated. A Force Majeur is in the event of war, civil war, revolution, riot, government measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters and similar events. Under such circumstances Livettes will do everything possible to solve the matter for our customers as soon as possible.

Privacy policy

We will never sell, loan, rent or distribute any personal information to third parties under any circumstance, including the contact information of those who subscribe to our mailing list. We may notify you by email about special offers, events and products we think you would want to hear about. If you do not wish to receive our newsletter and announcements, please contact us or click the “unsubscribe” link at the bottom of the email when you receive it.

Copyright

Everything provided in this site, including logos, graphics, text, photos, icons, images, designs, data and  software are owned and copyrighted by Livettes Kids LTD.

For press inquiries, please get in touch.

Collaboration inquiries

If you’re an interior designer, architect or qualified design professional, please don’t hesitate to contact us to receive a  special trade pricing on our online shop.

For collaborations inquiries, please get in touch.

Contact information

LIVETTES KIDS LTD

VAT NUMBER LV40103966333

33 MUKUSALAS STREET, 4

RIGA, LV 1004

LATVIA

PHONE: +371 2 6695811

E-MAIL: livettes@livettes.eu